Right of Cancellation
Customers generally have the legal right to cancel their order within 14 days without providing a reason.
Exceptions to the Right of Cancellation
In accordance with applicable laws, the right of cancellation does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons if the seal has been removed after delivery.
The right of cancellation may also be excluded for perishable goods and certain food products as permitted by law.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery by email at info@bagangrocery.de and, if possible, include photos of the issue.
Returns
Returns are accepted only after prior approval. Products must be returned in their original condition and, where applicable, in their unopened original packaging.
Contact
If you have any questions regarding cancellations, returns, or complaints, please contact us:
Email: info@bagangrocery.de
Phone: +49 151 2817 4339